My Questions. Not Theirs.

It's easy to blame the announcement. Harder to confront what came before it.

I built a dashboard.

Spent real time on it. Picked the metrics, designed the layout, got it into production. It was genuinely well made.

People kept sending emails with questions the dashboard was supposed to answer.

The easy explanation was that nobody read the announcement. And we all know people resist new tools. And maybe the training wasn’t enough.

The harder explanation was that nobody asked the people sending emails what they actually needed to see.

The dashboard answered my questions. Not theirs.

I keep coming back to this when leaders tell me they have a communication problem. Communication is almost always part of it. But it’s also a safe place to stop. You can admit poor communication without confronting the work that came before it.

The harder question is whether the case was built for the people who had to say yes. Not just the people already in the room.

The people still sending emails weren't the problem. They were the answer to a question I didn’t ask.